Manage inbound social direct messages from Instagram, WhatsApp, X, and Facebook in one shared agent inbox.
Collect all social direct messages in a single panel with SLA-aware routing.
Assist agents with AI suggestions and quick drafts while keeping final replies fully manual.
Track campaign spikes, complaint waves, and risky topics before they escalate.
Includes Instagram, WhatsApp Business API, X, and Facebook messaging connectors. AI answers are agent-assist only; for autonomous AI replies, use Voice and Chat Bot.
Up to 26% discount is applied to the annual selection.
Billed annually - Save $240
Billed annually - Save $480
Billed annually - Save $720
Billed annually - Save $1200
Route launch-day message spikes to the right queue and maintain response SLAs with manual agents.
Keep creator conversations, approvals, and handovers in one searchable thread history.
Identify negative tone early, trigger escalation rules, and close loops with service teams.
Detect risky DM patterns, assign owners, and keep private channel operations healthy at scale.
Collect inbound social messages and comments through unified APIs and route them to teams based on intent, priority, and SLA.
Send AI classifications, reply suggestions, and escalation events to your CRM, helpdesk, and reporting tools via webhook callbacks.
Instagram, WhatsApp Business API, X, and Facebook channels can be connected in one panel.
Yes. You can define routing rules by intent, sentiment, keyword, and SLA thresholds.
No. This product is manual-agent messaging only. AI provides suggestions, summaries, and analysis, while agents send final replies. For autonomous AI replies, use Voice and Chat Bot.
Yes. Native and webhook-based integrations are available for CRM, ticketing, and BI systems.
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